FAQ

1. What types of lighting products does TESVEX offer?
We specialize in a variety of high-quality lighting fixtures, including chandeliers, pendant lights, and wall lights. Our products are designed to suit a range of styles, from modern and contemporary to classic and luxurious.

2. Can I customize my lighting fixtures?
Yes, TESVEX offers custom lighting solutions. We work closely with our clients to create bespoke designs, allowing you to choose from different materials, finishes, sizes, and colors to suit your specific requirements.

3. What materials are used in TESVEX lighting products?
Our products are crafted from premium materials, including thick glass, copper, and durable metals, ensuring both elegance and longevity. We prioritize the highest standards of craftsmanship in every piece.

4. How do I place an order for a custom lighting fixture?
To place a custom order, please contact our team directly via phone or email. We will guide you through the design and customization process, discussing your requirements in detail before proceeding with production.

5. What is the estimated lead time for custom orders?
Custom orders typically take between 4 to 8 weeks, depending on the complexity of the design and material availability. We will provide a detailed timeline once the design is finalized.

6. Do you offer international shipping?
Yes, TESVEX offers worldwide shipping. Shipping costs and delivery times will vary based on the destination. We provide tracking information for all orders so you can monitor your shipment’s progress.

7. What is TESVEX’s return policy?
We accept returns on standard products within 14 days of delivery, provided they are in their original condition and packaging. For custom orders, returns are not available unless the product is defective. Please contact our support team for assistance with returns.

8. How can I track my order?
Once your order has been shipped, we will send you a tracking number and a link to monitor the delivery status. You can also track your order through your account on our website.

9. Does TESVEX provide installation guidance?
Yes, we offer detailed installation guides for all of our lighting fixtures. Additionally, our customer support team is available to answer any installation-related questions you may have.

10. Are TESVEX lighting fixtures energy-efficient?
Many of our lighting fixtures are compatible with energy-efficient LED bulbs, which can help reduce energy consumption while providing excellent illumination. Please check the product specifications or contact us for further information.

11. How can I contact TESVEX for support?
You can reach our customer support team via phone, email, or the contact form on our website. We are here to assist with any inquiries, from product questions to post-purchase support.